Frequently Asked Questions
Got questions? We've got answers
(and probably a few squeaky toys nearby).
Whether you're wondering how our subscription works, which box is best for your pup, or what to do if your dog eats their toys too quickly, you're in the right place.
We’ve rounded up the most common questions from our Waggle & Woof community to help make your experience smooth, simple, and full of tail-wagging joy.
Still need help? Get in touch with us here →
About Your Waggle & Woof Subscription
Absolutely! If you regularly purchase toys for your furry friend, a Waggle & Woof box delivered right to your door each month is fantastic value. It's packed with joy and guarantees plenty of tail wags. Each month, we send a curated box of three high-quality toys based on your dog's preferences.
Do you know what dogs love? Surprises! While your pup won't be picking the exact toys, our Chief Toy Inspector, Tilly, lovingly selects and approves each item to ensure it's up to scratch and packed with fun. We encourage you to capture your dog's delight when their box arrives and share it with us on Instagram!
There's no joining fee for the Waggle Club! Just a whole lot of fun and play to be had for your pup.
Every month, your dog will receive a curated box of happiness filled with three fun,
high-quality chew/play toys. Each box contains three
carefully selected toys, aligned to your preferences for endless fun,
engagement and a whole lot of tail-wagging joy. Each box is designed to keep your
dog entertained, active, and mentally stimulated.
Our toys are dog-tested, and totally adorable! We handpick each toy with purpose, ensuring they are high-quality, durable, non-toxic and plenty of fun!
Yes! We offer "The Gift Box," a one-time surprise box that's perfect for birthdays or just because.
Managing Your Subscription
Start by heading to our shop where you'll find our thoughtfully curated toy boxes, each tailored to a different type of woofer. Our options include: The Nibbler Box, The Chomper Box and The Chewer Box. You'll also tell us your dog's size so we can customise the box just right.
Your Waggle & Woof box ships straight to your door every month, loaded with excitement.
We take your payment through your nominated credit card (Visa, Mastercard or Amex) at checkout. Ongoing subscriptions are then direct debited monthly via our store's secure payment system. We never know your credit card details as these are handled by the encrypted payment system.
Yes, you can "paws" your subscription and restart at a later time if you need to. You can manage your subscriptions in your Waggle & Woof account here.
We'd be sad to see you go, but you can cancel your subscription at any time and for any reason. If you have any difficulty cancelling, please contact us at bark@waggleandwoof.com.au.
Shipping & Returns
We ship monthly joy to thousands of pups all across Australia!
Nothing, nada, zero, zip. Shipping in Australia is free! If you are looking at shipping a box internationally, get in touch with us as wel will work out something for you.
At Waggle & Woof, we’re committed to delighting both dogs and their humans. If something isn’t quite right, we’re here to help. You can view our returns policy HERE.
Gifts & Gifting
Yes! We offer "The Gift Box," a one-time surprise box, perfect for birthdays, holidays, special occasions, home comings or just because.
Gift Boxes come with a gift-card where you can include a personalised message for your special fur buddy.
You can also purchase a Gift Card which is delivered digitally, so you can send this to your recipient.
Contacting Us
You can put out a paw and get in touch with us! We are here to answer any question you may have and we'll respond as soon as we can. Please use the contact form on our "Contact Us" page.