General Terms & Conditions

Effective Date: 01/07/2025

Welcome to Waggle & Woof. These Terms & Conditions govern your use of our website, products, and services. By accessing or purchasing from www.waggleandwoof.com.au, you agree to the terms outlined below. Please read them carefully.

1. About Us

Waggle & Woof is an Australian-owned business offering curated dog toy boxes and pet gifts. We sell both subscription boxes and one-off gift boxes through our online store, hosted on the Shopify platform.

2. Eligibility

To make a purchase from our store, you must:

  • Be at least 18 years old

  • Provide accurate and complete contact and delivery details

  • Have the legal capacity to enter into a binding contract

3. Orders & Acceptance

When you place an order on our website, you agree that:

  • All information provided is accurate and current

  • Your order is subject to availability and acceptance

  • We reserve the right to cancel or refuse any order at our sole discretion (e.g., due to fraud, stock limitations, or pricing errors)

A confirmation email will be sent once your order is received and another once your order is shipped.

4. Pricing & Payment

All prices are listed in Australian Dollars (AUD) and include GST unless otherwise stated.

We accept secure payments via major credit cards and payment providers available at checkout. Payment must be received in full before your order is processed and shipped.

5. Subscriptions

When you subscribe to a monthly or bi-monthly box, you agree to recurring billing until paused or cancelled. You can manage your subscription through your account or by contacting our team.

Cancellations must be made before your renewal date to avoid being charged for the next box.

6. Shipping & Delivery

Please refer to our Shipping & Delivery Policy for full details. Delivery times are estimates only. We are not liable for delays outside our control (e.g., courier disruptions, extreme weather).

7. Refunds & Returns

Please refer to our Returns & Refunds Policy. We do not offer refunds for change of mind but will honour our obligations under Australian Consumer Law in the case of faulty, damaged, or incorrect items.

8. Product Descriptions

We do our best to describe and display our products accurately, but variations in packaging, toy design, or box themes may occur due to seasonal curation and product availability.

Waggle & Woof boxes are designed for supervised play only. We do not guarantee the durability of toys for aggressive chewers.

9. Intellectual Property

All content on our website — including images, logos, product names, and descriptions — is owned by or licensed to Waggle & Woof. You may not copy, reproduce, or use any content without our express written permission.

10. Limitation of Liability

To the extent permitted by law, Waggle & Woof is not liable for any indirect, incidental, or consequential damages arising from your use of our site or products.

11. Privacy

We take your privacy seriously. Please refer to our [Privacy Policy] to learn how we collect, use, and protect your personal information.

12. Changes to Terms

We may update these Terms & Conditions from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our site constitutes your acceptance of any changes.

13. Contact

If you have any questions about these Terms, please contact us:

Waggle & Woof

Contact form: https://waggleandwoofau.myshopify.com/pages/contact

Website: www.waggleandwoof.com.au